![]() Enhanced Customer Satisfaction: It focuses on meeting customer needs and expectations, which can improve customer satisfaction and loyalty.Better Communication: It encourages better communication between different organizational departments, reducing silos and improving collaboration.Increased Efficiency: ITIL processes are designed to be efficient and effective, allowing organizations to deliver services more quickly and at lower costs. ![]() ![]() Improved Service Quality: It provides a framework for standardizing service delivery processes, improving service quality, and increasing customer satisfaction.It is a collection of best practices for delivering IT services it standardizes the planning, selection, delivery, and support of IT services to optimize efficiency and maintain predictable service levels. ITIL is an acronym that stands for Information Technology Infrastructure Library. ![]()
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